I want to thank Milton Velez for his help. He was very professional and went out of his way to help me. I have dealt with many service reps at Therm Spa over the years, and I must say this is the best rep and assistance I ever received. He took time to walk me through my problem, and made it very simple for a me to understand. I can't say enough to show my appreciation for this fine young man. He is truly an asset for Thermo Spa and has made me a Thermo Spa customer for ever. Thank you for allowing me to express my opinion. If I could give him a 10 rating I would.