ALL-REVIEWS is rated 4.2 out of 5 by 153.
Rated 5 out of 5 by from I'm hard to please ! I'm almost as old as dirt ! I try to jump in the tub first thing AM and the last at night. Was away for ten days. Whoa ! Did not realize how much I missed it until I got Back. Do routine maintenance as prescribed by manuals and everything functions properly.. Only the two of us now . Could possibly use a smaller one . Something to ponder. By the way ,this thing does not shut down ... We use it right through the snow storms. We have an all electric home. The electric bill has hardly changed and we keep the water at 104 *F. Go Figure !
Date published: 2016-08-21
Rated 5 out of 5 by from WOW! This is our 1st tub and our Concord Gold is fabulous!
Date published: 2016-08-05
Rated 5 out of 5 by from Great No problemt at all. I'm very comfortable. Thanks!!!!!!!!
Date published: 2016-08-04
Rated 5 out of 5 by from GREAT TUB!!! I've had this spa since 2002 and finally had to replace heater element. I have used this spa 3-5 times every week. With the ozonator, I shock after each use and change filters once a year and water stays clear. Love the low maintenance!!!!
Date published: 2016-07-23
Rated 4 out of 5 by from Lovely features I bought the product a month ago & it works excellent. No problems at all
Date published: 2016-07-05
Rated 1 out of 5 by from Fuse Problem 1. After one year I had to replace a pump $$$... 2. Blows a fuse every 2 weeks $$$... 3. I have had countless techs come over to fix the problem $$$... 4. One star because it simply does not work--FOR ME... 5. Consider yourself lucky if your Manhattan Diamond works well ..
Date published: 2016-06-27
Rated 5 out of 5 by from Simply the best! Our new ThermoSpas Concord was delivered on Feb. 22, 2016 exactly as promised. We are very pleased with all aspects of our purchase from the initial contact, meeting with our sales rep. Rick, to delivery and installation. The throttle control feature along with the pillow jets is especially appreciated. I rated the features of this tub 4 stars only because I find the headrests to be thin and uncomfortable and would prefer more padding. Otherwise we are totally satisfied!
Date published: 2016-05-16
Rated 5 out of 5 by from Awesome Product and Staff My Husband and I purchased an Aquacisor last year and it has been wonderful. I would highly recommend ThermoSpas to anyone who is interested in a high quality easy to take care of spa. We have owned several other hot tubs and this one by far is the best. The whole process from end to finish was very professional and I can honestly say that the pre-installation on-site review of what we wanted and the installation process went smoothly with the Thermospa personnel Jason and his crew. That pre-install and install crew was awesome. We have had our Aquacisor for 4 months and are very pleased with the product.
Date published: 2016-04-17
Rated 5 out of 5 by from Built to last I have had this model since 2001 with no problems. I recently broke my power connection. Customer service and parts were excellent. I highly recommend this company's staff and products.
Date published: 2016-01-07
Rated 5 out of 5 by from Love it I've had my spa a little over a month and love everything about it.
Date published: 2015-10-22
Rated 5 out of 5 by from Amazing Jets I bought my spa in March and have enjoyed every minute I spend in it. i love the jets and the feeling of being surrounded by the water.
Date published: 2015-10-14
Rated 5 out of 5 by from Perfect Fit-ness As physical therapists my wife and I are pleased with the options for exercise in the Aquacisor. It is deep and spacious enough to stretch and complete various forms of exercise with resistance from the jets or assistance from the buoyancy principles of water. Our routine is nightly and has made a great difference in a good night's sleep.
Date published: 2015-10-13
Rated 5 out of 5 by from good relaxing We bought this around 8 months ago, I have used it almost every day it has help relieve most of my lower back pain.
Date published: 2015-10-13
Rated 5 out of 5 by from Excellent Quality Purchased my spa over 12 years ago. This was the first year I had to put any money into it. Had to replace heater and valve $500. Not bad after 12 years.
Date published: 2015-10-03
Rated 5 out of 5 by from Life Changing Experience My husband and I purchased The Atlantis in June. We received the Atlantis in July. The entire experience went flawless. Jeff from Houston did our site visit and was awesome. He knew exactly what we were looking for. Mark from CT was very accommodating. He walked us through the entire process. The delivery was also seamless. We both have busy lives and normally don't take much down time together. Since we have gotten the spa we sit together every evening in the spa and enjoy each others company. Your Customer Service Team has been so helpful with all of our questions on maintaining the water in the tub. Thank You ThermoSpas. We are already talking about our "next" Spa. You are #1 in our minds!
Date published: 2015-08-27
Rated 5 out of 5 by from Our First Ever New Hot Tub On June 29th we purchased the Concord Gold spa. Over the past 30 years we have always had some type of hot tub. All of them used. This is our first brand new hot tub. And when it came time to decide where to purchase it, we immediately went to ThermoSpas. We live in CT and it is a CT based company with an undisputed reputation for quality and service. We were not disappointed. From our 2 1/2 hour meeting with John until delivery on August 7th the process was very smooth. When our hot tub arrived in CT Jasmine took over. She was awesome along with the delivery team of Johnny, Patrick and Mario. The delivery team had the challenge of getting this 900 lb. hot tub onto a deck 8' off the ground. They did it very professionally in a safe manner for personnel and equipment. We were very impressed. We went from a 24 year old hot tub with 5 jets to the Concord with a total of 75 jets, 51 water and 24 air. Unbelievable. I am usually in it in the early morning to start my day and the evening at sunset to relax. There is a seat for every part of your body to be massaged. The pillow jet is amazing. There have been a couple of minor issues and the response from the service department, in particular Louis, was as expected. They took care of everything. We are extremely pleased with our new hot tub. THANKS to all the individuals involved.
Date published: 2015-08-26
Rated 5 out of 5 by from our very first ever spa I am giving this spa a all 5 rating only because i cannot go any higher. We purchased this spa for hydro therapy, as well as family time, along with relaxation. It delivers just that. This spa will massage your neck, upper.middle,and lower well as your hips, thighs,calves, knee and feet. Not to mention the quality time my wife and myself spend with each other. We enjoy every night. Our spa is equipped with thermozone and our water is clear. The bubbling system, and Led lighting. We ordered it in black opal with Nantucket Gray cabinet. From the site inspection,to sales, to financing, to delivery it just could not have gone any smother. Its easy to see why Thermospas achieved all of those awards.
Date published: 2015-08-15
Rated 5 out of 5 by from Manhattan Diamond Package Hands down the best hot tub manufacture around. The product you receive is top notch and makes for great therapy and entertainment. My family and I are so happy with the Manhattan Thermospa Hot Tub. We upgraded to the built in stereo system and Deluxe LED lighting system. What a treat! I had purchased a Thermospa in 2001, but sold it with the home in 2009. I missed it each and every day. I purchased this hot tub late 2014 and we are defiantly friends and family's first choice in hosting a party or get together, as they all bring their bathing suits. After owning a Thermospa hot tub, and seeing the others at the store or online, there is no comparison. Thermospa will be apart of the family for many years to come and they back that up with there untouchable warranty!
Date published: 2015-05-21
Rated 5 out of 5 by from Relaxation sleep enhancing My husband and I enjoy relaxing in our Thermo spas hot tub in the evening. It allows us to get relief from aches and to sleep better.
Date published: 2015-05-14
Rated 5 out of 5 by from Very happy with our hot tub 1 year later. We purchased this tub a little over a year ago. We had an older Thermospa that we had purchased 15 years ago and it stayed with the house when it was sold. After looking at the spa market again to see what was new, Thermospa was tops again. The advantages of the shell and that it doesn't have a foam spray around the pipes is so important because there will be a problem at sometime and you will need easy access. The number of jets and easy use of the controls. I also love how the sides are now not wood and the base is a hard plastic. All things that will keep the spa maintenance free for years to come. Even the filters are easy to change out. Things that I would improve would be the pillows have not held up as well as I would like. They have discolored and cracked were the water touches them. But that is it, I'm very happy with my purchase of my second Thermospa.
Date published: 2015-04-27
Rated 3 out of 5 by from Manhattan Diamond We ordered our tub in February 2014 to be delivered June 2014. We purchased the Ozone filtration system also and the steps to match the tub. Our tub was not up and running until mid September (we built our building around the tub!). I cannot say I am thrilled about the filtration system, but maybe it will just take a while longer for us to tweak it to where it works well. The tub itself is great - I enjoy sitting in it, the service on the other hand was extremely disappointing. I would truly look very hard elsewhere before I ever bought another ThermoSpa.
Date published: 2015-04-26
Rated 5 out of 5 by from Our Sanctuary We recently remodeled our bathroom and replaced a two-person whirlpool tub with the Gemini. We initially bought this spa for the therapeutic relief it provides for arthritis and joint pain, and in that regard, we can't say enough about how much it has helped. We use it twice a day, once in the morning and once in the evening, and we feel like we have our own private sanctuary. We love, love, love this hot tub and feel it is one of the best investments we've ever made. Thank you!
Date published: 2015-04-16
Rated 5 out of 5 by from Pure Enjoyment The hot has really helped alleviate a lot of the muscle aches and pains I would develop either from work stress, workouts or even yard work. I would average at least one headache a week. But I found a couple of times in the hot tub a week I hardly ever get those nagging headaches.
Date published: 2015-04-13
Rated 5 out of 5 by from Great features We bought our thermospas 8 months ago and so glad we did it was one of the best investments we every made. We both are so much more relaxed and rested and feel so much better.
Date published: 2015-04-05
Rated 1 out of 5 by from No great features Not happy at all not comfortable had it over a year used it about 5 times
Date published: 2015-04-01
Rated 5 out of 5 by from Great health enhancement in my backyarf Great overall process from sale to delivery to setup and then fill it up. Great service and product delivery made acclimation to owning a spa easy
Date published: 2015-03-25
Rated 5 out of 5 by from Enjoying the benefits so far Only wishing we would of bought it in the spring instead of the fall
Date published: 2015-03-23
Rated 5 out of 5 by from Easy to take care of. Love this spa. It is so easy to take care of! This is my 1st spa.
Date published: 2015-03-21
Rated 2 out of 5 by from Our Thermospa We bought this a year ago but have not been happy with it as we feel we had a better product in Arizona and with having a concrete pad, electrical and a crane to deliver it, it was much, much less than this spa.
Date published: 2015-03-20
Rated 4 out of 5 by from Manhatton Platinum - Great value! My family loves our Manhatton Platinum hottub (5 pumps 108 jets) from ThermoSpas. We are a very athletic family with plenty of sore muscles, aches and pains. The jets and pump pressures are more than enough to relax from the days sporting events or following a long week of work. The air jet bubblers are wonderful on your legs and inner thighs. The lounger is very relaxing as are the corner therapy seats, especially the one with a two-speed pump (high speed pressure is intense). My only complaint would be that the foot well only has one therapy jet, so there isn't much in the way of a foot message unless you get the fully loaded 172 jet tub. Electrical hookup was about $500 and energy consumption has increased slightly through mild months and significantly in February. Overall, very satisfied.
Date published: 2015-03-20
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Last Modified June 12, 2018

ThermoSpas Hot Tub Products Inc. (“ThermoSpas”) respects the privacy concerns of our customers and we value your trust in our products and services.  This Privacy Statement is meant to help you understand the types of information we collect, how we use this information, and the choices you can make. 

This Privacy Statement applies to United States and Canadian visitors to the website or where this notice is posted (the “Site”).  By accessing the Site where this policy is posted, you accept the terms of this Privacy Statement and any updates that we make. 

Third Party Links On Our Website.

What Information Do We Collect?

How Do We Use The Information We Collect?

Why Do We Share The Information We Collect?

Cookies & Other Similar Technologies.

How Do We Keep Your Information Secure?

Data Transfers And Processing.

Children’s Online Privacy.

Your California Rights.

What Choices Can I Make?

How to Contact Us.

Changes To Our Privacy Statement.


Our Site may contain links to third party websites for your convenience.  We are not responsible for the privacy policies and practices of other third parties and any information you submit to a third party is subject to their privacy policy.  Once you leave the ThermoSpas Site or are redirected to a third-party website, application, or other online service, we encourage you to read the privacy policy applicable to that third party.


We collect personal information, or “personal data,” in order to operate our business and provide our products and services.  Personal data is the information that identifies you as an individual.  The type of personal data we collect depends on your interactions with us and how you use our products and services.  

Some Personal Data Is Provided By You.  We collect some personal data based on your interactions with us.  Some personal data is collected when you use our website and some personal data is collected when you use our products or services.  For example, you provide us personal data when you:

  • Make a purchase
  • Register your warranty
  • Contact us with a question
  • Participate in a promotion or survey
  • Request a brochure

You may choose not to provide certain personal data, however, you may be unable to use a certain product or service or be unable to access certain functionalities of our website.  For example, your name and contact information are needed to register your warranty.

Some Personal Data Is Received From Third Parties.  We also collect some personal data from third parties, through technology such as cookies, and when you use third party services, such as when you purchase a ThermoSpas® product through an authorized ThermoSpas sales representative.

Some Data Is Collected By Our Website.  Our website collects aggregated data about site visitors which alone cannot be used to identify you.  We use this information to learn about how our website is used. 


The type of personal data we collect depends on the features of the Site that you use which may include: 

Contact Information. We may collect your first and last name, email address, postal address, phone number, or other similar contact information.

Account or Billing Information. We may collect data necessary to process your payment if you make purchases, such as your credit card or bank information.  We may also collect information related to your account such as your username or password.

Product Information. We may collect product information such as your warranty information, purchase history, or product interests.

Demographic Information. We may collect demographic information such as your birthdate and or geographic location.

Resume Information.  We may collect employment, education and other similar resume information that you submit through our website.

If you choose not to provide us with person information, you may still access our Site, however you may be unable to use a service or unable to access certain functionalities of the Site.


To improve our Site and services, we collect and use aggregated information which does not personally identify you.  When you visit the ThermoSpas websites, we may automatically receive your computer’s internet protocol (IP) address, your operating system and browser type, the web pages you visit on our website, the address of any referring website, and your geographic location.  This information is used to operate, maintain, and manage our Site and related services.  For example, we may calculate the average number of site visitors who visit a particular webpage on our website.


We use the personal data we collect to communicate with you and to provide the products or services you have requested.  We also use data we collect to operate our business, improve our products and services and to send you marketing offers that we think may interest you.


We use your personal data to provide our services, and facilitate communication between you, ThermoSpas and ThermoSpas sales representatives.  We may also use your information to understand how our customers use our Site in order to improve our services and your experience.


We use your personal data to respond to you when you contact us.  We may also use your personal data to communicate with you about ThermoSpas® products or services, or regarding promotions and marketing that we believe may interest you.  To update your preferences or to opt-out of receiving certain communications, please see What Choices Can I Make?


We share personal data with your consent or to complete the transaction of a service you have requested or authorized.  We share personal data with our affiliates, vendors and third party service providers as described in this notice to process it for us.  We also share personal data if required by law, to protect our customers or others, to maintain the security, or to operate our business.  We will not sell or rent your personal data to third parties without your permission. 


ThermoSpas works with a network of trusted sales representative.  We share your personal data with ThermoSpas sales representative near you to facilitate product sales, shipment, delivery or installation as well as to provide maintenance and other services related to your product.  We also share your personal data with other companies within the ThermoSpas family for marketing and sales purposes.  ThermoSpas sales representatives also share some personal data with us in connection with your purchases.  For example, we may receive information about your purchase of a product that is eligible for warranty registration.


We may share your personal data with third parties to perform services on our behalf such as, providing technical services, processing your payment, providing a service you have requested, or facilitating marketing activities and other promotions.  These third parties may only use the personal data that is necessary to perform the function required and may not use it for any other purpose. 


Your personal data may be disclosed in connection with your social media activity.  If you connect or otherwise choose to engage with ThermoSpas on social media, the social media site may collect your personal data or may share information with us about your use of its services.  Information you choose to share in a social media post may also be disclosed to any third party capable of viewing that post.  Please review the social media site’s privacy policy and privacy settings to control how your personal data is shared.

One of our vendors is Google Remarketing, which may show you ads for things you browsed on a recent visit to our site.  These ads may show up on various sites across the internet.  You can manage or opt out of what Google Remarketing promotes by visiting


You may visit the Digital Advertising Alliance, Network Advertising Initiative, or the Digital Advertising Association of Canada for more information on interest based advertising and to exercise your choice to opt out of certain ad targeting from participating companies.


ThermoSpas may access, preserve, use, or disclose your personal data if we have a good faith belief that the law requires us to do so, or that it is reasonably necessary to detect, prevent, and address security, technical issues, or fraud.


ThermoSpas may access, preserve, use, or disclose your personal data in order to protect the rights of the business, its property, its employees and others, or to enforce ThermoSpas ’s billing or contracts.  In the unlikely event that ThermoSpas is involved in a merger, acquisition, sale or other change in ownership, our customers’ personal data may be among the transferred business assets.


Like many other websites, we and our vendors use cookies and other similar technologies to improve our services and your online experience.  Cookies are small text files sent from a website and stored on your browser while you visit a website.  Cookies, track how you use a website and enable the site to remember your preferences. 

Many web browsers are set up to accept cookies automatically, but you may change your cookie preferences through the options available in your web browser.  By choosing not to receive certain cookies you may not be able to take full advantage of certain features of our Site.  Please review the options available in the web browser that you are using to make changes to your cookie preferences.


We use third party analytics services to understand how our Site is accessed and used to improve our services.  For example, we use Google Analytics which uses cookies and other similar technologies to collect and analyze information about how our Site is used.  You can learn more about Google Analytics at, and you may choose to opt-out by visiting  We also use Choozle, which also uses cookies and similar technology to collect demographic data about how our Site is used.  More information about Choozle is available under “Information Collected Through the Use of our Platform on Third-Party Sites here, and you can opt-out by visiting!/.


Our website includes social media features, such as a Facebook pixel, which may enable third parties to use cookies, web beacons and other similar technologies to collect data about your online activities across websites or online services for advertising, and links, follow buttons, pixels, web beacons or other methods of connecting to Google, YouTube, Twitter, and Instagram with similar features.  You can obtain more information and learn about the choices you can make by visiting: (Facebook); (YouTube); (Twitter); and (Instagram)]


While no method of data transmission or storage is 100% secure and we cannot guarantee that our network or systems will never be compromised, we take reasonable measures to protect your personal data against loss or unauthorized access.  It is your responsibility to keep your password secure.  Please contact us immediately if you suspect your account has been compromised.


ThermoSpas’ parent company, Jacuzzi Brands LLC (“Jacuzzi”), is a global company and we may transfer your personal data to ThermoSpas affiliates within the Jacuzzi family of companies or to third parties in locations around the world for the purposes described in this Privacy Statement.  We store and process data both inside and outside of the United States.  Countries where we process data may have data protection laws that differ from those in your own country. 


ThermoSpas is committed to protecting children’s privacy and safety on the Internet.  The ThermoSpas Site is a general audience site and is not intended for use by children under 18.  If you become aware that a child under 18 has provided us with personal data we ask that you notify us by email at  Should we become aware that a child under age 18 has provided personally identifiable information, we will take steps to immediately delete it.


If you are a California resident, California Civil Code Section 1798.83 permits you to make an annual request for information regarding the disclosure of categories of your personal data ThermoSpas has shared with third parties for the third parties’ direct marketing purposes.  To make this request, please send an email to or write to us at:

            California Privacy Rights
            ThermoSpas Hot Tub Products Inc.
            10 Research Parkway, Ste 300
            Wallingford, CT 06492

Please allow 30 days for ThermoSpas to respond to your request.


Do Not Track is a privacy preference that can be set in a web browser.  At this time we do not respond to Do Not Track browser settings or signals.  For information about Do Not Track, please visit


You have choices about how to manage your personal data and what types of communications you receive from us.

Access Requests: To request access to, correct, change or delete your personal data, you may contact ThermoSpas directly by email or by phone.

Email Communications:  You may choose to opt-out of receiving certain email communications by following the instructions in the email to unsubscribe.

Push Alerts:  You may access the options available on your mobile phone to control your receipt of push alerts.


For questions about our Privacy Statement, to make choices about receiving marketing or promotional communications, or if you have a request to access, correct or delete your personal data, you may contact us by email, telephone or postal mail at:              


            Telephone: (203) 303-0005

            Postal Mail:
            Attention:  Privacy
            ThermoSpas Hot Tub Products Inc.
            10 Research Parkway, Ste 300
            Wallingford, CT 06492


This Privacy Statement is effective as of June 12, 2018.  From time to time it may become necessary to update or change our Privacy Statement and ThermoSpas encourages you to periodically check here for the most current version.  If significant changes are made, ThermoSpas will provide you with appropriate notice, which may include conspicuous notice on our Site, or email notification.  Your continued use of the Site constitutes your agreement to this Privacy Statement. 

We contacted ThermoSpas. One of the representatives came out soon. He was very nice, professional, and knowledgeable about the product. We talked about features and sizes and cost involved to maintain the spa. We found a spa perfectly suited for us.

Jim and Pat Mendenhall

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