After ordering our Park Avenue hot tub a week ago I read MANY unhappy reports on the web related to THERMOSPA's customer service. I actually thought about cancelling our order but we were so impressed with the product we decided to continue with the order. I called Customer Support today to request copies of the wiring schematics and was VERY HAPPILY SURPRISED with the friendly and timely service I received from your customer support person, Melvin. He emailed them to me within minutes. You should know he has made a great first impression! Thank You.