ALL-REVIEWS is rated 4.3 out of 5 by 136.
Rated 5 out of 5 by from Love this spa!! We have been enjoying our Concord model spa about a month now. My wife uses it every day and I try to join her at least four or five times a week. We replaced our old hot tub with this model and are really enjoying all the features we decided on. The thruster valves are awesome as well as the changing LED lights. My wife likes the neck jets from the pillows. This was definitely a good purchase for both of us. We are both past our fifties and still very active riding bikes, hiking and living a healthy lifestyle. We would recommend anyone to at least have a rep come out and share the information with you.
Date published: 2019-09-12
Rated 5 out of 5 by from We love the jets We have had our spa a month. We bought one that I could also exercise in so it has a deep middle. We are in our thermo spa every night for at least an hour. We love how well we are sleeping and enjoy the peaceful bubbles.
Date published: 2019-09-12
Rated 5 out of 5 by from Over 12 years with my Concord Gold and love it! We purchased our spa when our 5 kids were still kids. They are all adults now and we have the spa all to ourselves (except when they visit!). I had owned spas before and expected to need to purchase a new one every few years, but this one is going strong and still looks great! One winter we had what we thought was a leak due to a crack and the spa wasn't running. I panicked and thought it was ruined. It turns out that it detected the low water level and shut itself off to protect the pumps, etc. A repairman assured us that what we had was not a crack in the shell, but rather a loosening of the seal behind a jet that allowed water to leak out. He showed us how easy it was to tighten these, and we've had no problem since. This spa is so thoughtfully engineered that this leak occurrence that could have resulted in massive repair costs actually resulted in no repairs at all, and a minimal service charge. When our spa was 8+ years old, we replaced our old deck with a new one built to accommodate a spa and we moved the spa from ground level up to the new deck 10 feet of the ground, had the electric service for it moved and had our trusty serviceman clean and open it back up. That was 4 years ago, and it's going strong.
Date published: 2019-09-07
Rated 5 out of 5 by from Spa is awsome I bought this spa a year ago and I'd say I was in it 2-3 times a week. In the winter months it is really nice to feel that hot water all over you but cold when you get out! no's cold in Maryland in the Winter - but I love it! I use it mostly when I play golf...I come home, jump in and relax. My lower back gets "beat up" by the jets and feels great when I get out. No problem sleeping after a visit. Wave lounge - although you are able to use the full wave lounge and pause the wave lounge for a specific area like calves or back I'd like to see it fully functional and work like a normal spa. Service: I've used the chemicals from Thermospas with no issue. great products and seem to work well. Warranty: I recently had a small leak develop on the throttle valve fitting. Thermospa has sent a service ticket to a local vendor to fix my issue.
Date published: 2019-08-14
Rated 2 out of 5 by from Poor performer for the high ticket price. Not enough jets, NO BANG FOR THE BUCK! Very disappointing,
Date published: 2019-07-13
Rated 3 out of 5 by from Cannot get repairs locally I have had to have numerous repairs only to find people who repair Thermospa are about 100 miles away and the milage charge is extremely costly. So I do put up with some malfunctions at this time. I have had to have the temp information board replaced and now it needs it again.....
Date published: 2019-07-02
Rated 5 out of 5 by from Perfect size, with great comfort and control My wife and I live in a middle townhouse. Our back yard has been made into a drive way and we have a back awning. Our Gemini fits exactly under the awning. When it was delivered they put the cover on the front facing the yard. When I am in my tub no one from the bottom of the yard can see me. This is perfect for us. The tub was delivered by two very professionals who put it in the perfect place for us. The Gemini may be small (2 person) but has all the benefits of any large tub. We love the fact that we can both be in the tub and control our own jets. I love the neck and shoulder jets. My wife and I normally sit across from each other we do sometimes sit next to each other on the one side as it is just the right size to do that. I sleep so much better at night after a 1/2 hour in the tub. The lights add a great touch, my grandson loves the red light and rotating colors. I only have great things to say about this tub. I am so glad I made this purchase and look forward to spending time in it this winter and years to come. I would recommend this tub to anyone.
Date published: 2019-06-09
Rated 1 out of 5 by from 800 Gallon Bird Bath! Tub was delivered almost 3 weeks ago and sustained some light damage (we hope). The answer was that Therma Spa would ship the parts to us so that WE could repair the damage......gee thanks folks, we pay top dollar for a supposed great hot tub, we do not cause the damage and we get to repair the damage from the delivery guys! Then the Electrician come to wire up the tub......plate on the tub calls for 48 amps, paperwork calls for 60 amps.....the plate on the tub is SUPPOSED to be correct, nooooo..... we are told it is wrong and the breaker gets changed (again, at our expense) from 48 to 60 and the Electrician wants no part of ANY liability since the stamped plate on the tub calls for 48 amps......Now we fire up the tub thinking that we might get a chance to "enjoy" our purchase....nooooooo, the tub keeps throwing the breakers when we turn on the heater (remember, we went with the 760 amp breaker called for on the paperwork). Another call to Therma Spa, now they are shipping a replacement part (?), how did they know which part? Now we have to wait for a repair person (contractos, not a Therma Spa person) to call and make an appointment to visit and repair the tub? I thought these EXPENSIVE TOP LINE TUBS were factory tested before shipping, apparently not. This is the worst experience we have ever had with a major purchase and Themra SPa is a joke, they claim top line products and ship second class junk and expect the buyer to fix everything...the product is garbage, the support is non-existant, we have an 800 gallon bird bath in our back yard!
Date published: 2019-06-03
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Last Modified June 12, 2018

ThermoSpas Hot Tub Products Inc. (“ThermoSpas”) respects the privacy concerns of our customers and we value your trust in our products and services.  This Privacy Statement is meant to help you understand the types of information we collect, how we use this information, and the choices you can make. 

This Privacy Statement applies to United States and Canadian visitors to the website or where this notice is posted (the “Site”).  By accessing the Site where this policy is posted, you accept the terms of this Privacy Statement and any updates that we make. 

Third Party Links On Our Website.

What Information Do We Collect?

How Do We Use The Information We Collect?

Why Do We Share The Information We Collect?

Cookies & Other Similar Technologies.

How Do We Keep Your Information Secure?

Data Transfers And Processing.

Children’s Online Privacy.

Your California Rights.

What Choices Can I Make?

How to Contact Us.

Changes To Our Privacy Statement.


Our Site may contain links to third party websites for your convenience.  We are not responsible for the privacy policies and practices of other third parties and any information you submit to a third party is subject to their privacy policy.  Once you leave the ThermoSpas Site or are redirected to a third-party website, application, or other online service, we encourage you to read the privacy policy applicable to that third party.


We collect personal information, or “personal data,” in order to operate our business and provide our products and services.  Personal data is the information that identifies you as an individual.  The type of personal data we collect depends on your interactions with us and how you use our products and services.  

Some Personal Data Is Provided By You.  We collect some personal data based on your interactions with us.  Some personal data is collected when you use our website and some personal data is collected when you use our products or services.  For example, you provide us personal data when you:

  • Make a purchase
  • Register your warranty
  • Contact us with a question
  • Participate in a promotion or survey
  • Request a brochure

You may choose not to provide certain personal data, however, you may be unable to use a certain product or service or be unable to access certain functionalities of our website.  For example, your name and contact information are needed to register your warranty.

Some Personal Data Is Received From Third Parties.  We also collect some personal data from third parties, through technology such as cookies, and when you use third party services, such as when you purchase a ThermoSpas® product through an authorized ThermoSpas sales representative.

Some Data Is Collected By Our Website.  Our website collects aggregated data about site visitors which alone cannot be used to identify you.  We use this information to learn about how our website is used. 


The type of personal data we collect depends on the features of the Site that you use which may include: 

Contact Information. We may collect your first and last name, email address, postal address, phone number, or other similar contact information.

Account or Billing Information. We may collect data necessary to process your payment if you make purchases, such as your credit card or bank information.  We may also collect information related to your account such as your username or password.

Product Information. We may collect product information such as your warranty information, purchase history, or product interests.

Demographic Information. We may collect demographic information such as your birthdate and or geographic location.

Resume Information.  We may collect employment, education and other similar resume information that you submit through our website.

If you choose not to provide us with person information, you may still access our Site, however you may be unable to use a service or unable to access certain functionalities of the Site.


To improve our Site and services, we collect and use aggregated information which does not personally identify you.  When you visit the ThermoSpas websites, we may automatically receive your computer’s internet protocol (IP) address, your operating system and browser type, the web pages you visit on our website, the address of any referring website, and your geographic location.  This information is used to operate, maintain, and manage our Site and related services.  For example, we may calculate the average number of site visitors who visit a particular webpage on our website.


We use the personal data we collect to communicate with you and to provide the products or services you have requested.  We also use data we collect to operate our business, improve our products and services and to send you marketing offers that we think may interest you.


We use your personal data to provide our services, and facilitate communication between you, ThermoSpas and ThermoSpas sales representatives.  We may also use your information to understand how our customers use our Site in order to improve our services and your experience.


We use your personal data to respond to you when you contact us.  We may also use your personal data to communicate with you about ThermoSpas® products or services, or regarding promotions and marketing that we believe may interest you.  To update your preferences or to opt-out of receiving certain communications, please see What Choices Can I Make?


We share personal data with your consent or to complete the transaction of a service you have requested or authorized.  We share personal data with our affiliates, vendors and third party service providers as described in this notice to process it for us.  We also share personal data if required by law, to protect our customers or others, to maintain the security, or to operate our business.  We will not sell or rent your personal data to third parties without your permission. 


ThermoSpas works with a network of trusted sales representative.  We share your personal data with ThermoSpas sales representative near you to facilitate product sales, shipment, delivery or installation as well as to provide maintenance and other services related to your product.  We also share your personal data with other companies within the ThermoSpas family for marketing and sales purposes.  ThermoSpas sales representatives also share some personal data with us in connection with your purchases.  For example, we may receive information about your purchase of a product that is eligible for warranty registration.


We may share your personal data with third parties to perform services on our behalf such as, providing technical services, processing your payment, providing a service you have requested, or facilitating marketing activities and other promotions.  These third parties may only use the personal data that is necessary to perform the function required and may not use it for any other purpose. 


Your personal data may be disclosed in connection with your social media activity.  If you connect or otherwise choose to engage with ThermoSpas on social media, the social media site may collect your personal data or may share information with us about your use of its services.  Information you choose to share in a social media post may also be disclosed to any third party capable of viewing that post.  Please review the social media site’s privacy policy and privacy settings to control how your personal data is shared.

One of our vendors is Google Remarketing, which may show you ads for things you browsed on a recent visit to our site.  These ads may show up on various sites across the internet.  You can manage or opt out of what Google Remarketing promotes by visiting


You may visit the Digital Advertising Alliance, Network Advertising Initiative, or the Digital Advertising Association of Canada for more information on interest based advertising and to exercise your choice to opt out of certain ad targeting from participating companies.


ThermoSpas may access, preserve, use, or disclose your personal data if we have a good faith belief that the law requires us to do so, or that it is reasonably necessary to detect, prevent, and address security, technical issues, or fraud.


ThermoSpas may access, preserve, use, or disclose your personal data in order to protect the rights of the business, its property, its employees and others, or to enforce ThermoSpas ’s billing or contracts.  In the unlikely event that ThermoSpas is involved in a merger, acquisition, sale or other change in ownership, our customers’ personal data may be among the transferred business assets.


Like many other websites, we and our vendors use cookies and other similar technologies to improve our services and your online experience.  Cookies are small text files sent from a website and stored on your browser while you visit a website.  Cookies, track how you use a website and enable the site to remember your preferences. 

Many web browsers are set up to accept cookies automatically, but you may change your cookie preferences through the options available in your web browser.  By choosing not to receive certain cookies you may not be able to take full advantage of certain features of our Site.  Please review the options available in the web browser that you are using to make changes to your cookie preferences.


We use third party analytics services to understand how our Site is accessed and used to improve our services.  For example, we use Google Analytics which uses cookies and other similar technologies to collect and analyze information about how our Site is used.  You can learn more about Google Analytics at, and you may choose to opt-out by visiting  We also use Choozle, which also uses cookies and similar technology to collect demographic data about how our Site is used.  More information about Choozle is available under “Information Collected Through the Use of our Platform on Third-Party Sites here, and you can opt-out by visiting!/.


Our website includes social media features, such as a Facebook pixel, which may enable third parties to use cookies, web beacons and other similar technologies to collect data about your online activities across websites or online services for advertising, and links, follow buttons, pixels, web beacons or other methods of connecting to Google, YouTube, Twitter, and Instagram with similar features.  You can obtain more information and learn about the choices you can make by visiting: (Facebook); (YouTube); (Twitter); and (Instagram)]


While no method of data transmission or storage is 100% secure and we cannot guarantee that our network or systems will never be compromised, we take reasonable measures to protect your personal data against loss or unauthorized access.  It is your responsibility to keep your password secure.  Please contact us immediately if you suspect your account has been compromised.


ThermoSpas’ parent company, Jacuzzi Brands LLC (“Jacuzzi”), is a global company and we may transfer your personal data to ThermoSpas affiliates within the Jacuzzi family of companies or to third parties in locations around the world for the purposes described in this Privacy Statement.  We store and process data both inside and outside of the United States.  Countries where we process data may have data protection laws that differ from those in your own country. 


ThermoSpas is committed to protecting children’s privacy and safety on the Internet.  The ThermoSpas Site is a general audience site and is not intended for use by children under 18.  If you become aware that a child under 18 has provided us with personal data we ask that you notify us by email at  Should we become aware that a child under age 18 has provided personally identifiable information, we will take steps to immediately delete it.


If you are a California resident, California Civil Code Section 1798.83 permits you to make an annual request for information regarding the disclosure of categories of your personal data ThermoSpas has shared with third parties for the third parties’ direct marketing purposes.  To make this request, please send an email to or write to us at:

            California Privacy Rights
            ThermoSpas Hot Tub Products Inc.
            10 Research Parkway, Ste 300
            Wallingford, CT 06492

Please allow 30 days for ThermoSpas to respond to your request.


Do Not Track is a privacy preference that can be set in a web browser.  At this time we do not respond to Do Not Track browser settings or signals.  For information about Do Not Track, please visit


You have choices about how to manage your personal data and what types of communications you receive from us.

Access Requests: To request access to, correct, change or delete your personal data, you may contact ThermoSpas directly by email or by phone.

Email Communications:  You may choose to opt-out of receiving certain email communications by following the instructions in the email to unsubscribe.

Push Alerts:  You may access the options available on your mobile phone to control your receipt of push alerts.


For questions about our Privacy Statement, to make choices about receiving marketing or promotional communications, or if you have a request to access, correct or delete your personal data, you may contact us by email, telephone or postal mail at:              


            Telephone: (203) 303-0005

            Postal Mail:
            Attention:  Privacy
            ThermoSpas Hot Tub Products Inc.
            10 Research Parkway, Ste 300
            Wallingford, CT 06492


This Privacy Statement is effective as of June 12, 2018.  From time to time it may become necessary to update or change our Privacy Statement and ThermoSpas encourages you to periodically check here for the most current version.  If significant changes are made, ThermoSpas will provide you with appropriate notice, which may include conspicuous notice on our Site, or email notification.  Your continued use of the Site constitutes your agreement to this Privacy Statement. 

Because of our hectic, busy schedules we have little time to spend together as a family. Now, we climb into our hot tub and enjoy special family time together.

Karl V. A.

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