About two years ago I purchased a used hottub from a friend. The tub sat in their backyard for years without being used or cared for. When I got it and was trying to get it back to a usable condition I came across a lot of issues. I called the 1-800 number and happened across Milton Velez. I can't say enough about how supportive and patienthe has been in getting me the parts I needed. I replaced the headrests, acrylic handles, and the main circuit board to name a few. He gave me his extension so I can call him directly for any new issues, and believe me there have been. He's a great asset to your company and a pleasure to deal with. Where customer service seems not a priority these days, Milton excels in providingthe best! Thanks again Milton for a job well done!