Thermo Spa's Senior Field Service Technician Eric Steinman from the New York area, is an asset to Thermo Spa. His professionalism, can do attitude, and warm disposition alleviated my anxiety as quickly as a dip in the spa. It is obvious that Mr. Steinman's dedication is heart felt, and he loves what he does. We should all aspire to offer ourselves in the way of service that Mr. Steinman does. Well done Mr. Steinman, and Thermo Spa.