Customer Service & Care

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The Best Hot Tub Customer Care – Thermo Spa

The Best Customer Care

Our Customer Care Department is staffed by trained representatives who really care about helping you. They are knowledgeable in every facet of water chemistry and hot tub operation. Each Customer Care representative must complete a four level training program and pass a series of written and oral tests.

We are available to answer your toll-free call Monday – Friday: 9:00 AM – 6:00 PM EST. and Saturdays: 9:00 AM – 1:00 PM EST. Most questions and problems can usually be resolved with a simple phone call. If troubleshooting over the phone is not sufficient, our representative will arrange for service in a timely manner.

Hot tub customer care Our Customer Care Department also carries everything you need from chemicals and cleaning supplies, to luxurious additions such as refrigerator cabinets and towel warmer compartments. Our staff of trained personnel can answer any questions you may have on any of our supplies and additions. They will also be able to offer suggestions on related products.

We also offer an online store for all of your hot tub needs. So you can order anything you may require, 24 hours a day, 7 days a week, without leaving the comfort of your home. Simply visit our Hot Tub Supply Store and log on at http://online.thermospas.com.

Customer Comments
Here’s what Thermo Spas customers have to say:

“The personal service we get convinces us that ThermoSpas is the only way to go. Thanks everyone, for a job well done. We thank you, my back thanks you, and my grandchildren especially thank you! You’re the best!!”
- Susan Kalinowski

“There were a couple of times when we needed help with our spa and just as promised, ThermoSpas sent someone right to our door to take care of the situation. The people at ThermoSpas are efficient and courteous. I’m sure they love their job, knowing they are doing something that makes people happy. The spa has a great warranty, is easy to maintain, and worth every hard earned penny! Everyone should have one.”
- Mrs. Marlene Damm & family

“We have had our spa 5 years now and whenever we have a question or problem, your customer service representatives are extremely helpful and walked us through when we had to replace a part. Nowadays it is hard to find customer service representatives who are so patient and willing to help their customers.”
- Bernadette Eagan

“The first few weeks we were such novices as far as the chemicals. All we had to do was contact a representative and our questions were answered simply and understandably.”
- Elizabeth Valentino

“Another plus are the people of your organization. From the customer service representative who is helpful in filling out our chemical requirements, to the person who answered our call for help when we needed repairs, and the person who fixed our unit the day before Christmas – you are all professionals in every sense of the word.”
- Mrs. William A. Miller