Gary Motak

First let me apologize for the delay in responding to you request for information regarding how we are enjoying our ThermoSpa. It is now about 9:30 on April 5th 2007 and we have just finished a 30 minute session in the “TUB” (as we affectionately call our ThermoSpa). Jan and I hope that your Boss does not read your e-mail because we both agree that: YOU UNDERSOLD THE THERMOSPA!!!!!... Read More...

Dear Taneka Winstead

Dear Taneka Winstead,I want to finally take the time to thank you for the great follow up and service you all gave us with our new hot tub! You were our key contact person thru our delivery process and I think your supervisor should know how well you followed up with us. You were nice to work with. You are about truly showing concern to see that your customers are happy. My wife and I love the t... Read More...

Steve Sabatino

I believe making the plunge investing in a new Spa can be a little apprehensive for anyone. My apprehension began with my first call to ThermoSpas in November of 2000. But this soon was put to ease when your Sales Representative, Steve Sabatino arrived at my home. Steve is a very knowledgeable guy when it comes to selling ThermoSpas. He believes in his product and found the right spa for my wife... Read More...

Sales Help

Hi, I wanted to share what a pleasure it is to speak with Janet DeMarsilis. Her customer service is stress free, full of knowledge, and super friendly. She continues to answer my questions about maintaining our hot tub, even if I do ask the same ones each time I place a new order. I have her extension, because I enjoy ordering from her, she makes it so personal and easy.Janet even said"You ca... Read More...

Thank God my husband talked me into this tub!

Bill and I bought our hot tub from you late last fall. Bill really had to talk me into the investment because I saw it as a luxury we could easily do without, but I can’t imagine life without it now! Bill had an accident on the job in January of 2000. His feet went out from under him on an icy stairway, and he fell several feet flat onto his neck and back. The hot tub has been the only ... Read More...

Pain Bubbled Away

Two years ago, I decided to purchase a ThermoSpa after watching the ad on TV. My original reason was mostly for pleasure. Little did I know just how much the Spa would become a part of my life. Last year I was diagnosed with an illness, which required me to go through Chemotherapy. While I am happy to say, that my health is doing very well, it was during the last year that I truly understood ... Read More...

To good health

When we first purchased our ThermoSpa, I was sure it would serve us a place to relax after a day of work. Little did I realize how much it would change our lives. The ThermoSpa has been a life saver. As a business owner, I am under heavy duty stress every day. Being able to enter and enjoy the peace afforded by the ThermoSpa has probably saved me from many stress related illnesses common today. ... Read More...

ThermoSpa helps injured leg

I have a great view from my deck and a hot tub seemed an inevitable purchase for personal enjoyment and entertaining. After doing research on various manufacturers, I decided on a ThermoSpa as the best choice. On a cold, dreary day in November 1997, my Lexington Elite arrived; within hours I was soaking in it and congratulating myself on my decision. I’ve used it frequently over the years bu... Read More...

Life styles of the rich and famous

We have had our ThermoSpa now for three years. I originally looked into purchasing a hot tub because my husband has a total hip replacement 2 years earlier due to an accident several years ago. I thought that it would be good therapy for him since he resumed all of his normal activities and is on the go constantly. He has not changed his lifestyle at all when it comes to physical activity, there... Read More...

Milton Velez 2

About two years ago I purchased a used hottub from a friend. The tub sat in their backyard for years without being used or cared for. When I got it and was trying to get it back to a usable condition I came across a lot of issues. I called the 1-800 number and happened across Milton Velez. I can't say enough about how supportive and patienthe has been in getting me the parts I needed. I replac... Read More...

Hot Tub

I want to thank Milton Velez for his help. He was very professional and went out of his way to help me. I have dealt with many service reps at Therm Spa over the years, and I must say this is the best rep and assistance I ever received. He took time to walk me through my problem, and made it very simple for a me to understand. I can't say enough to show my appreciation for this fine young man.... Read More...

Customer Service Rep

I would like to comment on the wonderful service I received from your representative in the Customer Care Department named Janet Demarsils. Over the past year I have experience several instances where I place a call and it takes days to get a return call. Once I contacted Janet and she understood my problem and urgency she was right on top of the problem. I learned afterwards that she was covering... Read More...

Service

Milton Velez- was able to meet my needs when 2 other representatives were not.He is customer focused and was willing to investigate what parts I needed and get the job done.I appreciate his helpfulness and committment to make the customer happy.... Read More...

Nothing tops my penthouse

I bought my ThermoSpa, the Penthouse, about 5 months ago. At that time I was 2 months post-op from my 4th surgery for a brain tumor. Following the last surgery, I had extreme weakness and numbness to my entire right side. I had both physical and occupational therapy from the V.N.A. After 6 weeks of intense treatment It was recommended to continue the physical therapy as an out-patient, 3 times a w... Read More...

The Best Medicine

In June of 1984 I walked down the street of the US forces housing area in Kornwestheim, Germany as the station commander of the local military police substation. I was in full uniform complete with my duty weapon and radio communications. German-American Friendship Week had just begun, and the local military community was sponsoring a fest at the army airfield. While walking down the street, ... Read More...

My Emotional Sanctuary

What can we say! Our ThermoSpa has been an emotional sanctuary in a very hectic life. I had a car accident 3 years ago and have permanent nerve damage. My life was a series of pain and depression over and over. I can’t explain the relief I get when going into the tub at night, staring up at the stars, and literally wiping away the stress. It may be temporary relief, but the emotional relie... Read More...

Jacqueline Lanlois

Tuesday evening Jacqueline Lanlois came to our home for a presentation. She was well-spoken, clear and concise, with a very good knowledge base of the product. She was a pleasure to deal with and we very much look forward to our association with Thermospas if all your associates are as pleasant, helpful and accommodating as she.... Read More...

Our family spa

Dear ThermoSpas, I am writing to you on behalf of my husband and I. We have owned your Park Avenue Deluxe Spa since July 1997 and consider it one of the best purchases we have ever made. My husband and I were looking at spas and found there were so many of them that finding what we needed seemed impossible. We had just about given up when our son David called ThermoSpa and had a video s... Read More...

The Best Spa out there!

I cannot tell you how much I’ve enjoyed my hot tub. It is the best investment I have ever made. After seeing your ad on TV my husband agreed to at least look at the video. After viewing the video I was sold. It really was hard waiting for 2 months to finally get our hot tub, but the wait was definitely worth it.... Read More...

Amazing relief, amazing product

My wife and I have had our ThermoSpa for ten months. My first experience with a spa was at my daughter’s house. She and her husband had bought one and since she lives a couple of states away, it was a while before we visited and experienced the spa. They had to threaten to drain the water to get me out! It was so peaceful, warm, and comfortable. I used their spa morning and night. The s... Read More...